Data Privacy & Protection Policy

Luminee Learning is committed to protecting the information we process by doing our best to ensure that the information is used only to support students and education. This Privacy Policy describes how Luminee Learning processes personal data and other information through its website (the “Website”) and Services (the “Service”), by explaining what types of information Luminee Learning collects, how that information is used, Luminee Learning sharing practices, and your choices. Luminee Learning is the controller for purposes of this Privacy Policy.

Information We Collect

We collect information from you directly, automatically through the Website and from third parties. Each collection mechanism is described in more detail in this Privacy Policy.

Information You Provide Directly

Through our Website:

When you contact us through the Website, we ask you to provide us with your name, email address. We request this information in order to effectively address your comments and questions and provide you with relevant information in response to your inquiry. We collect any information that you provide on our Website in connection with support queries, such as contact data and the content of any communications with us.

Through use of our Service:

We collect any information that you provide when you register an account, create or modify your profile, or set preferences while using our Service. We use this information to provide the Service to you. When you purchase, use, or obtain support for a Service, we ask you to provide your name and email address, so that we can provide you with the content you requested. You remain the sole owner of the data. We collect and store any content that you post, send, receive and share using our features. We use this information to provide the Service to you. When you use our support services in connection with a Service, we collect any information you provide to us during the support process, including your contact information and details about your query.

Protection Of Personal Data:

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have appropriate administrative, physical and technical measures such as authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), encryption of data, up-to-date antivirus protection, regular patching of operating system and other software, securely erase storage media in devices before disposal, web security measures against risks, usage of one time password(OTP)/ 2 factor authentication (2FA)/ multi-factor authentication (MFA) to secure access, security review and testing performed regularly, credential exposure checks, and device vulnerability assessments and security hardening. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. We strive to protect the security of your personal information and are constantly reviewing and enhancing our information security measures.

Automatically Collected Information:

We automatically collect the following types of information when you use our Website and Service, including: pages and files accessed; time of access; browser version; operating system; device ID; previously visited pages (if you access our Website via a link); IP address; application information; mobile device information; session ID; and cookies, as explained in more detail in the next section. You may also be able to engage with the Website or our Service through social media services or other third-party platforms, such as Facebook, including through third-party social media plug-ins, integrations and applications. When you engage with our content on or through social media services or other third-party platforms, plug-ins, integrations, or applications, you may allow us to have access to certain information in your profile and information about your interaction with our content. For a description on how social media services and other third-party platforms, plug-ins, integrations or applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings.

How We Use Your Information

We use your information:

• to provide and improve our Website;
• to monitor interactions with our marketing emails;
• to conduct surveys;
• to protect our interests or the interests of third parties;
• to maintain and enhance the security of our Website;
• to improve our Service;
• to provide you with the Service you requested;
• to prevent abuse of our Website;
• to comply with our legal obligations;
• to communicate with you;
• for analytics and advertising;
• to perform or enforce our agreements;
• to conduct hiring;
• for load distribution and optimisation of our Website;
• to provide customer support in connection with our Service;
• for any other purpose with your consent.

Third Party Sharing

We disclose information:

• to our affiliates in connection with your use of our Service or our business relationship with you;
• to contractors, service providers, and other third parties we use to support our Website;
• to fulfil any purpose for which you provide it;
• for any other purpose disclosed to you when you provide the information; or with your consent.

We may also disclose your information:

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets;
• if we believe disclosure is necessary or appropriate to protect our rights, property, or interests, our investors, or others.

Bases for Processing

The legal bases for our processing activities include:

• Your consent;
• Luminee Learning exercising its rights and performing its obligations in connection with entering into or performing under any contract it makes with you;
• Compliance with our legal obligations;
• Luminee Learning’s legitimate interests that are not overridden by your interests or your fundamental rights and freedoms.

Cross-Border Transfers:

Sometimes we may need to transfer information to countries in which applicable laws may not offer the same level of data protection as the laws of your home country. Individuals in the EEA: When we transfer information from individuals in the EEA to countries that have not received an adequacy finding under Article 45 of the GDPR, we rely on the safeguards set forth in Article 46 of the GDPR or derogations for specific situations set forth in Article 49 of the GDPR in order to transfer your information across international borders. When relying on a cross-border transfer mechanism under Article 49, we only collect and transfer your information to third countries: (i) with your consent; (ii) to perform a contract with you; or (iii) to establish, exercise, or defend legal claims.

More About Analytics and Advertising:

We use third party analytics services to help track how users interact with our Website. Third parties also use cookies or web pixels for online advertising personalization. Third-party tracking technologies are not controlled by us, even if they use our Website to help store or collect data. Statements regarding our practices do not apply to the methods for collecting information used by third-party advertisers and others or the use of the information that such third parties collect. The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.

Data Retention:

We only store information for as long as is needed to fulfil our contractual or legal obligations or any other permissible purpose for which we have collected it, including to prevent fraud or security incidents. When the applicable retention period has expired, we take measures to permanently delete your content.

Security:

We use commercially reasonable administrative, physical, technical and cyber security measures to safeguard your information and help protect it from unauthorized access. However, we cannot guarantee complete protection of your information since transmission via the internet is not 100% secure. You play an important role in keeping your information secure. You should not share your user name, password, or other security information for your account with anyone. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us as detailed in the “Contact Us” section.

Third-Party Platforms and Social Media:

This Privacy Policy applies only to Luminee Learning and not to any other platforms, products, websites, or applications operated by third parties. Our Website may contain links to other platforms, products, websites, and applications which we believe may be of interest to you. Our Website also contains links that allow you to connect with us on social media. Luminee Learning is not responsible for the privacy practices of any platforms, application, or websites not controlled by us. We encourage you to review the privacy policies of any website, application, or platform you use outside of our Website before providing any information to or through them.

Children:

Our Website and Service are not directed to children, as defined under applicable law. If you believe that a child has provided their information to us through our Website or Service, please contact us as detailed in the “Contact Us” section, so that we can take steps to delete it.

Your Choices and Rights:

You can control the use of cookies on our Website's Cookies Settings or within your browser. However, please note that disabling some or all cookies may affect the functionality of our Website. Our Website does not respond to browser “Do Not Track” signals. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI’s website at https://www.networkadvertising.org. You may also be able to opt out of receiving third-party behavioural ads by visiting the Digital Advertising Alliance (“DAA”) website at http://www.aboutads.info/choices. We are not responsible for effectiveness of or compliance with any third-parties’ opt-out options. If you register for certain services on our Website, we may send you promotional emails. You can opt out of these promotional emails by clicking on the “unsubscribe” link within any promotional email. To the extent required by law, we provide you with (i) reasonable access to your personal information collected through our Website and Service, and (ii) the ability to review, correct, export, or delete your information, restrict its processing, or object to its processing. You may exercise the foregoing rights by submitting your privacy request via our Privacy Request Form. It is our legal obligation to validate any request we receive before responding. The Privacy Request Form linked above is specifically designed to ensure reliable and auditable request validation. Therefore, we will not respond to requests that are not submitted and cannot be validated through this channel. If this channel is not accessible to you for any reason, please contact help@lumineelearning.com as indicated in the “Contact Us” section below to find a resolution. Individuals in the EEA: In addition to the foregoing rights, you have the right to lodge a complaint with a supervisory authority if you believe we have processed your information in a manner inconsistent with your privacy rights. We kindly request that you contact us first so that we may address your concern.

Changes to This Privacy Policy:

We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. If we make any material changes to our privacy practices, we will notify you in accordance with applicable law prior to the changes becoming effective.